Through the ONE ECM Professional Services Organization (PSO), we offer
consulting services to assist with all phases and activities
comprising ECM project implementations. Our implementation approach
integrates best practices in the areas of project management,
quality assurance, and risk management to deliver solutions that
create lasting value for client organizations.
At ONE ECM, we believe that our customers require exceptional
solutions comprised of technology, training and consulting skills —
all directed and organized to ensure that you succeed. We have
developed a Methodology for The Implementation & Deployment of
Accelerated Solutions to ensure that we can deliver this.
Our methodology is based upon our experience of several hundred
projects delivered, and provides a structured framework for our
projects, resulting in quick implementation times and the rapid
realization of business benefits.
The methodology has been developed by and for ONE ECM Professional
Services to provide a structured framework for the delivery of all
projects to ensure high quality, reliable solutions. It incorporates
best practice for project delivery derived from the experiences and
knowledge gained from implementing solutions for our clients around
Methodology - Benefits
The methodology defines the core processes considered ‘best
practice’ together with a range of documents, tools and examples to
assist our project managers and consultants in the daily execution
of good project practice across all phases of the project lifecycle.
By providing consistent templates for project management,
communication and reporting tasks, the project process inherently
gains quality and is clearly documented. This ensures clarity across
the project team (Open Text, the customer and any partners) with
regard to responsibilities, issues, specifications and deliverables.
The processes benefit from continual improvement that means
customers gain access to our global pool of knowledge regarding the
products, technical environments, specific applications and
Use of the methodology ensures the success of our projects by
- an appropriate solution, addressing priority needs within budget constraints
- iterative implementation of the solution (functionality and/or modules)
- performance and scalability of the solution in the clients environment
- successful take-up of the solution by the users
- full documentation, as the base for future system evolution
ONE ECM PSO will follow a consultative approach during the course of
the entire implementation to facilitate knowledge transfer to your
staff. ONE ECM PSO’s objective during the implementation will be to
ensure transfer of necessary knowledge of the Enterprise Solution,
such that the in-house team can effectively manage the transition
and subsequently maintain the system with support from PSO.
Moving to a paperless office can be quite a challenge when you have accumulated years of paper documents.
Our “Backlog scanning”
services will help you catch up by scanning and organizing your documents in your office.
ONE ECM provides a full range of scanning services for all sizes of documents:
- Medical Documents
- Any Paper Records
- Engineering and Architectural Drawings
- Microfilm, Microfiche, and Aperture Cards
Our scanning bureau provides a full scanning service employing the most up to date scanners and scanning software to deal with a range of document and data types.
High speed production scanners provide fast, accurate, large volume backlog scanning capability at the most competitive prices. Specialist scanners can accommodate documents up to A0 size, such as engineering plans or architects drawings; conversion of microfilm, fiche and roll film to more accessible scanned images and books or bound documents.
Scanning software capabilities allow the extraction of data from the documents and scanned images to identify and automatically index by barcode number or to process forms and invoices. Scanned files can be output as, or converted to, “searchable” PDF files.
ONE ECM Scheduled Course
ONE ECM offers a wide range of scheduled courses. These are prepared and
tested in advance and are targeted at the needs of users, administrators
and developers across the spectrum of solutions provided by ONE ECM.
The ONE ECM Education Account Manager (EAM) will discuss your
requirements and recommend appropriate courses for the different team
members involved in managing, developing, supporting and using the ECM
These documents are typically larger than 11”x17” and include engineering and architectural drawings. Full color, grayscale or black and white images can be scanned. Images can be up to 54 inches wide on media up to 56 inches wide and 1/2 inch thick. Images and media can be of any length, as the scanner is continuous feed.
These documents are typically letter (8.5”x11”) and legal (8.5”x14”) paper and either simplex (printed on one side of the paper) or duplex (printed on both sides of the paper). ONE ECM scans documents from A8 (2.1”x2.9”) to A3 (11.7”x17.0”) and black and white, grayscale and color scans are available. Document preparation includes removing staples, stick-notes, etc. and may be done by ONE ECM or the client.
Microfiche, Microfilm, Aperture Card
Com, Step & Repeat and Jacketed Microfiche produced at various reductions are scanned. Roll Microfilm is scanned either with or without cartridges.
Seismic Data Scanning
At ONE ECM, our representative client list speaks volumes as to our quality, expertise, and service in the area of seismic data scanning. From some of the largest oil companies in the world to small regional drillers, our clients have entrusted us for years with their most sensitive data and have grown to expect in return the best possible quality of product and personal attention to detail.
Some Examples of Seismic DataSeismic Sections
- Area Maps
- Well Logs
- Support Data
- Observer's Reports
- Operator's Reports
- Survey Data
Like most of our clients, you have state of the art new data and seismic technology. Additionally, you likely have an abundance of older data on paper (mylar, etc.) which was created before newer technology had been developed.
Our Seismic Data Scanning team at ONE ECM utilizes state of the art scanning hardware and software while incorporating the best possible quality control process. This allows us to convert your paper data into clear digital form for easy accessibility on your PC or network.
At ONE ECM, scanning is our business and we have solutions for jobs of all sizes. We scan wide format documents with images up to 54 inches wide on media up to 56 inches wide and any length. We scan small format documents that are 12” x 18” or smaller, typically letter / legal. We are also proficient in scanning microfilm and microfiche.
Images can be scanned in black & white (2 colors, bitonal), grayscale or color. PDF and TIF are the most common formats. JPG and other formats are available.
Scanning Related Services
Our team at ONE ECM can offer a variety of solutions depending on your needs.
Created to your specifications and industry standards.
We will scan your seismic data to high-quality raster images in TIF format and then convert them to high-quality SEG-Y files in SGY format. Location coordinates as well as seismic line numbers are used to index the files. Both TIF and SGY files will be stored (on line or near line) for viewing via the Internet.
One Seismic Line in One PDF
Seismic support data such as Observer’s Reports and Maps may include letter/legal and wide format documents on paper, mylar and microfiche. We have a variety of scanning equipment and can scan all the seismic support data for one seismic line and put that in one PDF. Also, these PDFs are indexed to TIF and SGY files and are available for viewing via the Internet.
After your documents have been scanned and you have received and approved the digital images, you may provide written authorization to ONE ECM to have your documents destroyed. You will receive a Certificate of Destruction showing what was destroyed and when.
From Scanning to Viewing
We can provide everything you need to complete your scanning project.
With dedicated Customer Support specialists you can be assured that ONE ECM
takes our commitment to our customers as paramount. ONE ECM Customer Support
offers experienced technical support for the operation of the IM & ECM
solutions. This guarantees system availability and dependability, optimizes
the return on your investment in technology, and ensures that you achieve
your project goals.
- Subscribers may contact the regional Support Center during standard working
hours by phone, email, and fax or via our Web-based Customer Support site.
- ONE ECM Resources – All support queries are responded to by a team of
experienced dedicated Customer Support employees.
- Online Self Service – Comprehensive Customer Support Web site gives you
access to an extensive knowledge base along with the ability to register and
track your issues online.
Enterprise Support Program – As a subscriber of the standard support
services, you can extend it with other support options offered by ONE ECM
such as on-site support, and the 24 x 7 Support Program, which can be
tailored to your organization.
- Improved Issues Support—Real-time support through telephone technical
expertise and Web-support.
- Enhanced Problem Analysis—Excellent problem analysis and assistance
according to clearly defined response time and guidelines
- Call Prioritization—Prioritization of problems by urgency
- Free Access to Knowledge Base—A knowledge base of articles from the vendor's
Customer Support and Development teams
ONE ECM strongly believes that our relationship with our customers
should not end at the initial transaction but instead, should be an on-going
team approach working together to ensure a successful implementation and
rollout and continuing high-level of return on their investment. As a key
element of this long-term team approach, ONE ECM offers customers its
Enterprise Support program as an additional option to the standard Support
The key support elements/benefits provided by Enterprise Support can include:
- Assigned Roles
- Communication and Information
- Technical Service Days
- Proactive System Management
- Admin/Support Readiness
Readiness of the Admin/Support team reduces risk around system
availability and increases efficiency. This will also add to the confidence
of all users of the solution, resulting in increased user adoption and
As a follow on to Enterprise Support Startup Program, ONE ECM will work
with you to create a longer term Enterprise Support program tailored
specifically to your organizations needs taking into consideration factors
- Mission or business critical nature of applications/business units
- Magnitude and Vitality of Implementation/Rollout of IM & ECM products
- Capacity of ONE ECM Product technical support/system management team
- Complexity of architecture
- Customer’s Support/Maintenance standards
ONE ECM is committed to maximizing your investment in our technology to
effectively leverage and enhance the ECM suite of products and solutions.
Our comprehensive learning programs are designed to meet the needs of all
users. Our goal is to help you develop both the technical know-how and the
creative vision it takes to meet your most demanding business challenges.